Status and support¶
Support: send /support in a private chat with the bot, or
open a support chat. Your message goes to our team. The reply
comes to the same chat. For payment questions, send /paysupport.
| Plan | First response | Support type |
|---|---|---|
| Free | Docs and FAQ | — |
| Pro | 2 business days | Support in the bot |
| Business | 1 business day | Priority queue |
| Enterprise | By contract | Named contact |
Status: We announce planned maintenance at least 24 hours before it starts. We are preparing a separate status page.
The support team cannot see the content of your messages. If necessary, you can give read-only support access for 24 hours in the panel. Your audit log records each view.