FAQ

Getting started

How long does setup take? 2 minutes: /start, "Add channel", "Add group", "New route". You do not type a chat ID.

Which permissions does the bot need? Admin in the source channel; "Post messages" and "Edit messages" in a target channel; "Delete messages" and "Ban users" in moderated groups. If a permission is missing, the panel shows the effect and the fix.

I have more than one channel and group. Can I connect all of them? Yes. You can add as many chats and routes as you want, up to the limit of your plan. The Free plan has 2 chats and 3 routes.

Where is the panel? In the bot (/panel) and on the web. You open the web panel with your Telegram account. There is no separate password.

Routing

Do albums break? No. Parts are collected and sent together.

If I edit the post in the source, does the copy change? Yes, in "copy" mode. In "forward" mode, Telegram does not allow it.

If the bot restarts, can a post get lost? No. The bot writes each post to disk, with a job key. No post gets lost, and no post goes two times.

What if Telegram says "too many requests"? Only the affected target waits. Posts to the other targets continue.

Moderation and verification

I did an action by mistake. Tap "Undo" within 30 seconds. After that, use /unmute or /unban.

I am an anonymous admin, and my commands do not work. Telegram hides your identity. The bot shows a verification button. When you tap it, the command runs.

How do new members verify? With a button, a math question or an emoji choice. You set the time limit and the failure action in the group profile.

What is raid mode? If more members than a set number join in one minute, then for 10 minutes no new member can write before verification. The bot also stops the welcome messages.

What is CAS? A public spam list. The bot uses it only as an input. If CAS is off, the system still works.

AI

Does the AI read my messages? Only if you enable AI moderation for a group, and only for grey-zone messages. Phone numbers, e-mails and card numbers are masked first.

Is my data used to train models? No. We do not use any Telegram data for training, fine-tuning or data sets.

How do I know what the AI wrote? Every AI message carries the "🤖 AI" label.

Privacy and data

Where is data stored? In the EU. Each customer is isolated at the database level (row-level security).

Is message text stored? Not by default. Only for signature or edit sync, at most 24 hours, encrypted. Rehearsal texts for 7 days, only with group consent.

Can members see their data? Yes: /privacy to view, export, request deletion, appeal.

What happens if I delete my account? You can undo the deletion within 7 days. After that, we delete the data and destroy the encryption key.

Plan and payment

How do I pay? Inside the bot with Telegram Stars. We never see card data.

Refunds? Send /paysupport to the bot.

What happens if my payment is late? 7 days nothing changes; then verification and hard rules stay on for 30 days while AI, analytics and automation pause.

Can I use my own bot? Not yet. Running on your own bot is being prepared for the Business and Enterprise plans. Send /support in the bot to ask.

Rate limits? The shared bot's Telegram limit is shared fairly by plan weight; one customer's load does not slow another.

Support

Support? Send /support in a private chat with the bot; the reply comes to the same chat. Response times: Status and support.